All orders will be dispatched within 3-5 working days unless the item is a pre-order or prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date.
Sale and non sale items are both eligible for return or exchanges. Returns must be sent back within 14 days of receiving the product(s) and the goods are in an unworn and in original sale condition with the returns slip and copy of the packing slip.
Once we have received the products and provided they are still in the original condition with all labels still attached, we will refund the total price you have paid for the products on the card you paid, within 14 days of our decision to refund you. Please allow for this. Please note that we do not offer a free return service
This does not affect your statutory rights.
Return Address:
112 Arthur Court
Queensway
W2 5HP
London, UK
Please note, when returning items from the EU customers will need to pay import duties and taxes.
If import duties and taxes are not paid by the customer when returning a product, the return will unfortunately not be accepted.
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If you have any questions or need any help with your EU order, contact us here.
All sample sales are final. Purchases are non refundable and non exchangeable
These items are production samples, press samples, one-off samples or faulty items. The price will reflect these circumstances.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order.
Due to Brexit, all orders received in EU countries will now have to pay duties upon arrival of your Valle & Vik purchase.
However, as we'd like all of our customers in the EU to be able to enjoy their Valle & Vik order without having to pay any extra for it - we have partnered with a shipping company so all duties and taxes will be paid on arrival.
No further payment for taxes or duties will be required on any order shipped to the EU. Valle & Vik will pay all taxes & duties owed.
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10am – 6pm GMT
We aim to reply within 48 hours of contact.
