Once we have received the Products and provided they are still in the original condition with all labels still attached, we will refund the total price you have paid for the Products on the card you paid, within 14 days of our decision to refund you. Please allow for this. However, if you chose enhanced delivery, we will only refund up to the amount of our usual standard delivery costs.
delivery and returns
DELIVERY
All orders will be dispatched within 1-2 working days unless the item is a pre-order or prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date. prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date.
UK ORDERS
FREE SHIPPING ON ORDERS OVER £400 (UK mainland)
Royal Mail 1st Class Signed-for £6 (1-3 working days)
UK DHL EXPRESS £15 – 1-2 working days. Please note that working days do not include weekends or Bank Holidays.
INTERNATIONAL ORDERS
EU Royal Mail 1st Class Signed for £15 – 1-3 working days.
REST OF WORLD DHL EXPRESS: £35 – 1-3 working days.
RETURNS
Returns must be sent back within 14 days of receiving the product(s) and the goods are in an unworn and in original sale condition.
custom orders are also non exchangeable/returnable or refundable.
sale orders are also non exchangeable/returnable or refundable.
This does not affect your statutory rights.
Return Address :
15 Westbourne Terrace
Flat 3
W2 3UN London UK
CONTACT HOURS
Mon-Sat
9am – 6pm GMT
Sun
10am – 4pm GMT
We aim to reply within 48 hours of contact.